POSTED BY PICSUME ON BEHALF OF THE JORDAN HOTEL

Join our dynamic team as a Front Desk Agent! We are seeking for a professional with a positive, upbeat personality and a genuine desire to deliver outstanding customer service. The ideal candidate will possess solid organization and communication skills, a strong sales approach, and the ability to balance various tasks and priorities effectively.

Key Responsibilities:

• Check-in’s, check-out’s, and handling all guest registrations
• Making and modifying reservations
• Hotel Operator and Concierge duties
• Collect payments, posting charges to guest accounts, cash and debit transactions, direct billing, maintaining a float, cashing out at end of shift
• Ensure timely and accurate customer service at all times for in-person guests and telephone calls
• Handle complaints immediately, investigate the issues, determine a resolution, communicate with management, implement the resolution, and follow up with guests
• Troubleshoot emergencies (e.g., fire alarms) and assist with procedures required during emergency situations
• Maintain knowledge of hotel property and surrounding area
• Perform any other tasks assigned by the Front Desk Manager

Requirements & Qualifications:

• Previous working experience with Opera computer system preferred
• Degree/Diploma in Hospitality Management, Marketing Sales, or a related discipline is a strong asset
• Previous experience in a customer service position
• Exceptional computer skills
• Strong communication skills (verbal and written) with guests, management, and co-workers
• Availability to work weekdays, weekends, and holidays
• Proven ability in multi-tasking, organization, working under pressure, meeting tight deadlines, and strong attention to detail
• Exceptional conflict resolution skills for effective internal and external customer interactions
• Ability to work with minimal supervision

Apply today on Picsume!