POSTED BY PICSUME ON BEHALF OF THE CITY OF OWEN SOUND

Are you a detail-oriented professional with a passion for customer service and community engagement? The City of Owen Sound is hiring a Customer Service Representative to provide front-line support at City Hall, assisting residents and visitors with inquiries, payments, and municipal services. This posting is for a 12-month contract due to internal movement for a leave of absence.

What You’ll Do

As a Service Owen Sound Representative, you’ll:

• Greet and assist visitors at City Hall and respond to inquiries via phone and email.
• Process payments for taxes, utilities, licenses, transit, parking, and other services.
• Handle facility bookings, donations, and registration for various City programs.
• Maintain accurate financial records and perform daily reconciliations.
• Support administrative tasks, including address changes, billing updates, and account statements.
• Direct customers to appropriate resources for non-City-related inquiries.
• Ensure confidentiality and uphold City policies and procedures.

What We’re Looking For

Education & Experience:

• College diploma in Accounting, Business Administration, or a related field (or equivalent experience).
• Minimum 2 years of customer service or administrative experience.
• Municipal experience considered an asset.

Skills & Competencies:

• Strong customer service and communication skills.
• Proficiency in Microsoft Office and municipal software (e.g., Great Plains, PerfectMind, ShoreTel).
• High attention to detail and accuracy in cash handling and data entry.
• Ability to multitask in a fast-paced environment and adapt to change.
• Knowledge of Owen Sound and municipal operations is an asset.
• Ability to maintain confidentiality.

Other Requirements:

• Criminal record check.
• Internal candidates must have a satisfactory attendance and performance record.

Compensation & Benefits

Wage: $29.02-$34.15/hour
Hours: 35 hours/week
Benefits: 50/50 co-pay health & dental coverage, OMERS defined benefit pension plan

Why Join Us?

• Be the welcoming face of City Hall and help residents access essential services.
• Work in a supportive, inclusive, and community-focused environment.
• Enjoy a dynamic role with variety and meaningful public interaction.

Why Owen Sound?

Enjoy the perfect balance of urban convenience and natural beauty. With access to a bustling arts scene, diverse culinary experiences, and numerous outdoor activities, Owen Sound is the ideal place to live and work.

Apply today on Picsume!